Frequently Asked Questions
Everything you need to know about bringing Foxtrot Home to your living space.
What is the typical shipping timeframe for furniture?
In-stock furniture items typically ship within 5-7 business days. Custom or made-to-order pieces may take between 4-8 weeks to arrive depending on the manufacturer.
Do you offer White Glove Delivery?
Yes, we offer White Glove Delivery for large furniture items. This service includes room-of-choice placement, assembly, and removal of all packaging materials.
What is your return policy for home decor?
Decor items can be returned within 30 days of delivery provided they are in original condition. Please note that shipping fees are non-refundable and a restocking fee may apply to large furniture returns.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
Are your textiles and rugs sustainably sourced?
Foxtrot Home is committed to quality. Many of our textiles are OEKO-TEX certified and our rugs are sourced from partners who prioritize ethical manufacturing and sustainable materials.
Do you offer design consultations?
We do! Our interior design team offers complimentary 15-minute virtual consultations to help you select the perfect pieces for your home's aesthetic.